Help Center
What is your question about?
We're here to help! Select a topic below, and we'll help you resolve your issue or connect you with our Customer Experience team.
I Am Having Trouble With Your Website
We are very sorry to hear that! What are the issues that you are facing?
Please email or live chat us.
or
Quick Help Via Live Chat
How Do I Buy A Gift Card?
You can purchase a gift card by clicking here. You will be able to select out of 6 different designs that you can send to your friend or family member. You will also be able to schedule your gift card for a specific date or you can send the gift card immediately.
I Have An Appointment Right Now And Need Urgent Help!
Thank you for reaching out!
Please reach us by:
Phone: (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
This Is An Emergency!
We are sorry to hear that!
Please reach us by:
Phone: (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
Unsubscribe From Email Marketing
Sorry to hear that you wish to no longer receive marketing emails from King of Maids. You can unsubscribe from any list by simply clicking the Unsubscribe link at the bottom of any of our emails. Please keep in mind that this process might take a few days to take effect. Also please let us know the reason while Unsubscribing to help better our service. Thank you for understanding.
I Would Like To Work With King of Maids
It's easy to apply with King of Maids! Please Click Here and follow the instructions.
How Do I Cancel My Appointment?
We are sorry to see you go! If there is anything that we can do to make your experience better, please let us know by sending us an email: hello@kingofmaids.com or contacting us by phone at (800) 921-4334.
If you would still like to cancel you appointment you can do so through your account under the "Upcoming Bookings" section.
How Are Your Providers Approved?
Providers must all have 2+ years of cleaning experience and must legally be able to work in the United States. We also fully background check all potential applicants.
Hours Of Operations Vs Office Hours
Our arrival times are:
M-Sat: 8:00 AM to 6:00 PM
Sun: 9:00 AM to 6:00 PM
You can select the exact time that suits you best during our booking process on the booking page.
Our Office Hours:
M-Sat: 8:00 AM to 5:00 PM
Invite Friends And Earn Credits
Our referral process is really easy. If you invite a friend to use King of Maids and they complete a cleaning with us, then the both of you will receive $50 towards any cleaning. You can simply start referring friends by clicking here. Keep in mind you need an account with us to refer friends. If you don't have an account with us please click here to register one. Cheers!
Report An Issue
What is the nature of your issue?
Please reach us by:
Phone: (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
<How Do I Buy A Gift Card?
You can purchase a gift card by clicking here. You will be able to select out of 6 different designs that you can send to your friend or family member. You will also be able to schedule your gift card for a specific date or you can send the gift card immediately.
Book Another Appointment
You can book online 24/7 by clicking here.
If you already have an account you can simply log in and make another booking.
If you are not logged in but still use the same email address you used before to create and account our system will automatically place your new booking under the same account you used before. You may also talk to us via live chat or email us at hello@kingofmaids.com and we will be happy to take care of you.
Please keep in mind that live chat support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
Edit My Billing Information
You may edit your billing information by clicking here.
Edit My Personal Information
You may edit your personal information by clicking here.
Reset My Password
You may reset your password by clicking here.
Custom Cleanings
Custom cleanings can be booked here.
If there is still no option for you, you can try contacting us:
Phone: (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
Office Cleanings
You can book online and get instant price by clicking here.
You can also view our services page for more information.
Post Construction Cleanings
We do offer post construction and heavy duty cleanings. If you are intersted in scheduling a job, you can do so and get pricing here.
You can also view our services page for more information.
Move In/Out Cleanings
We do offer move/in move out cleanings. You can book a move in/out cleaning at no additional cost, however please select deep cleaning or heavy duty cleaning options if they do apply. For a full list of the services covered in our move in/move out cleanings, please Click Here.
Please keep in mind that services such as inside fridge, inside oven, inside cabinets, interior window cleaning, wet wipe window blinds and other additional services are an extra charge. This is simply because a few of our customers do not include them in their cleanings. Please add extras to your move in/out service if you need them done. To book an appointment please Click Here.
Regular Vs Deep/Heavy Duty Cleanings
Regular and deep/heavy duty cleanings follow the same comprehensive checklist. We require you to select the "Deep Cleaning" option if your home has NOT been maintained/cleaned by you or a professional in the last 30 days and we require you to select 'Heavy Duty' cleaning if it has NOT been maintained/cleaned in the last 90 days or if either have excess amount of build up. These cleanings come at an additional cost due to them being a heavier cleaning and requiring more attention/time. If not selected, the deep cleaning or heavy duty cleaning option may be added upon the maid's arrival. For post renovation and heavy duty cleanings please book from the 'Post Construction' industry.
One-time Cleanings Vs Recurring Cleanings
We offer discounted rates for weekly, every other week, and monthly services. If you would like to check out our flat rate prices, please Click Here.
Cleaning
How King of Maids Works?
What Can I Do With My Account?
In the customer dashboard on our website, you may add or change any profile information such as your name, address, email or even your billing information. You may also add, edit, reschedule or cancel appointments as well as invite friends and earn credits towards future cleanings. Please Click Hereto login to your account or Click Here to signup if you need to register one and join in on the fun!
Report An Issue
Payments & Billings
If you were charged the wrong price, are requesting a refund, was charged for a cancelled booking, or have any other payments/billing questions please contact us via one of the methods below and we will contact you ASAP. Not to worry we are quick via email and we strive to resolve all issues
Please reach us by:
Email: hello@kingofmaids.com
Please keep in mind that live chat support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
I need to cancel ALL of my future appointments
You may cancel all of your future appointments by clicking here. Under the 'Upcoming Bookings' section please select the service you would like to cancel. Once we receive your request we will email you with a confirmation.
I would like to cancel one of my appointments
You may cancel any of your appointments by clicking here. Under the 'Upcoming Bookings' section please select the service you would like to cancel. Keep in mind any cancellations or reschedules that are made after 12:00 PM the day before your cleaning will result in a $50 cancellation fee.
I need to make changes to my booking
I Need To Reschedule My Cleaning
Book An Appointment
You can book online 24/7 by clicking this link. You will get instant pricing determined by the number of bedrooms and bathroom in your home as well as the condition and extras that you might need help with. You will then select the date/time you'd like the cleaner to arrive along with some additional information such as the location, billing method and any specific notes you might have for the maid. Once submitted you will get a receipt along with a confirmation email stating that you are all set for your appointment.
You may also book office cleanings per square footage or per hour as well as post construction cleanings.
The system will also make you a account that provides a lot of benefits. To learn more about what you can do in your account click here.
How Do I Tip For My Cleaning?
You may add a tip for your maid by cash or check during the cleaning. You may also add the tip to your bill for the cleaning via credit/debit card any time before, during or after your appointment via live chat, email or phone. If you wish to add a tip online please Click Here.
Are There Any Discounts Offered Currently
We offer discounted rates based on the frequency you select, all the way up to 30% off per appointment.
You can also refer a friend to us and both you and your friend will receive a $50 credit towards your next future cleaning! Please click here to learn more about our referral process.
We also offer a discount for sharing us on Facebook. The link to share our company on facebook can be found on our booking form.
Cleaning Supplies
Providers are prepared with their own cleaning supplies and equipment for each appointment. If there is a specific brand or type of cleaning supply you would like for him/her to use, you are welcome to provide it for him/her during the cleaning. If you would like the cleaner or team to use green cleaning products, please let us know and the maid will provide green cleaning (natural) products instead or simply add green cleaning in your dashboard.
I Don't Need My Whole Home Cleaned, What Do I Do?
If a portion of the home is to be cleaned instead of the entire home, we can offer our custom cleaning which can be booked on our booking form.
If you still don't see the option desired, you can contact us:
Phone: (800) 921-4334
Live Chat: Click Here
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
How Do I Get A Quote On My Cleaning?
Our pricing page is very simple and easy to use. To receive a quote online for your home, please Click Here. You may also get a quote by:
Live Chat: Click Here
Email: hello@kingofmaids.com
Please keep in mind that live chat support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
Do I Have To Be Present For The Cleaning?
Your presence is not required for the cleaning.
If you would like to leave during the appointment, we would only need instructions for the provider to finish up, such as locking the door.
If you are not present during the beginning, we would only need instructions for the provider to gain entry, such as leaving a key underneath a doormat or with the front office.
How Many Cleaners Are Sent To My Home?
Our scheduling system assigns jobs automatically.
You will be able to see how many people are coming under your account when you login.
If you wish to request more providers you can either contact us or try rescheduling the service with a specific team if you have one in mind.
How Long Will My Cleaning Take?
For Flat Rate cleanings, we do not have set time requirements for the providers. Instead the provider(s) stay as long as necessary to complete the service. Cleanings may vary based on the condition of the home as well as the size and extras selected.
Get Quick Help During Business Hours
Feel free to talk to us via live chat! On any page of our website, please click the blue box in the bottom-right corner of the screen that says, “Chat!” and you will be able to speak with one of our representatives immediately. You can also send us an email at: hello@kingofmaids.com at any time.
What Is Your Cancellation Policy?
We only ask you to notify us by 12:00 PM the day before your appointment if you wish to cancel or reschedule to avoid a $50 cancellation fee.
If you cancel or reschedule your appointment online after 12:00PM for a next day cleaning you will also get charged a $50 fee automatically.
How Do I Apply My Coupon To My Cleaning?
I Want To Book With My Referral Credits or Gift Card Credit
When Do I Get Charged For My Cleaning?
Trust & Safety
What Zip-Codes Do You Service?
What Can I Do With My Account?
In the customer dashboard on our website, you may add or change any profile information such as your name, address, email or even your billing information. You may also add, edit, reschedule or cancel appointments as well as invite friends and earn credits towards future cleanings. Please Click Here to login to your account or Click Here if you need to register one and join in on the fun!
Explain The Entire Booking Process To Me
General Information
Other
For any other questions please reach us by:
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
We do apologize for any inconveniences.
About Todays Cleaning
Got questions or concerns?
Phone: (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
We do apologize for any inconveniences.
About My Previous Cleaning
Got questions or concerns?
Phone : (800) 921-4334
Email: hello@kingofmaids.com
Please keep in mind that live chat and phone support is only available during our business hours:
M-Sat: 8:00AM-5:00PM
We do apologize for any inconveniences.